Support Incident Management for Outages/Trouble

Length: 00:07:43

Lesson Summary:

Understanding the "Why" behind things like Root Cause Analysis meetings can take some of the sting out of having to attend one. In this video we go over what Incident Management is and how we can apply some processes to help prevent incidents in the future. And the fewer incidents in the future, the fewer 2am phone calls we have to deal with.

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