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Implementing Continuous Feedback in Azure

Course

Intro Video

Photo of Tim Lawless

Tim Lawless

Training Architect

Length

01:04:57

Difficulty

Advanced

Videos

17

Course Details

This course covers how to implement continuous feedback with Azure and Azure DevOps. The lesson will show how to recommend and design system feedback mechanisms, implement a process for routing system feedback to development teams, and optimize feedback mechanisms.

The Implementing Continuous Feedback Course is intended as a stand-alone course that can also be taken as part of a learning path, in conjunction with other courses, being developed, to work towards the AZ-400 Azure DevOps Expert Exam.

Syllabus

Implementing Continuous Feedback in Azure

Getting Started

Course Introduction

00:02:49

Lesson Description:

As we start this course, this lesson provides an overview of what we cover in this course and how it can fit in with other courses around Azure DevOps.

About the Training Architect

00:01:03

Lesson Description:

In this lesson, we have a quick introduction to my background and experience as we move into Implement Continuous Feedback in Azure DevOps. I enjoy chatting with people and helping them with their studies, so please feel free to reach out to me directly via Slack or in the community if you have any questions or thoughts on the course.Email: tim.lawless@linuxacademy.com Twitter: @tim_lawless LinkedIn: Tim-Lawless

Recommend and Design System Feedback Mechanisms

Design Practices to Measure End-User Satisfaction

00:06:04

Lesson Description:

As we start this section, we look at strategies for getting stakeholder and end-user feedback. It also looks at some tools that can be used in Azure DevOps through Widgets, Azure Boards, and the Test and Feedback Browser plugin. The ability to capture and respond to feedback is critical for successful application deployment and improvement.

Design Processes to Capture and Analyze User Feedback from External Sources

00:05:14

Lesson Description:

This process looks at and integrates sentiment and feedback from third-party sources. This example integrates Twitter sentiment to the Azure Release Pipeline. Third-party sources of feedback can be vital in understanding how users interact with your application.

Design Routing for Client Application Crash Report Data

00:04:00

Lesson Description:

This lesson looks at the use of Visual Studio App Center to capture information on crashes and errors. This is the primary Microsoft tool to manage this information for your application through integration with the App Center SDK.

Recommended Monitoring Tools and Technologies

00:04:53

Lesson Description:

In this lesson, we will look at managing monitoring using tools in the Azure Portal. This focuses on the options made available in Azure Monitor, which is now the primary source of monitoring service in Azure. Azure Monitoring selection, referenced in the lesson: https://azure.microsoft.com/en-us/product-categories/management-tools/

Recommended System and Feature Usage Tracking Tools

00:05:19

Lesson Description:

Next up, we take an in-depth look at the options made available to us in Azure Monitor and Azure Application Insights. This gives us an understanding of the power and range of monitoring options available to us through Azure.

Implement Process for Routing System Feedback to Development Teams

Configure Crash Report Integration for Client Applications

00:03:16

Lesson Description:

Next, in this section, we take another look at the functionality available in Visual Studio App Center around crashes, errors, bug tracking, and email alerts. Understanding the features available in App Center and when to use them is an important point to understand for this course.

Develop Monitoring and Status Dashboards

00:06:16

Lesson Description:

In this lesson, we will look at some other options available in Azure Monitor, ways of visualizing them, and integrating with Dashboards. We also look at ways of sharing this information with other users. This can be very valuable as accessing and understanding this information can be counter-intuitive without some experience in this area.

Implement Routing for Client Application Crash Report Data

00:03:19

Lesson Description:

Next, we review the key points to be aware of with regards to utilizing Visual Studio App Center. This is of value because it is a platform with a wide range of features, so we want to zoom-in on the ones that are relevant to this course.

Implement Tools to Track System Usage, Feature Usage, and Flow

00:02:56

Lesson Description:

Having looked at Visual Studio App Center and Monitoring Dashboards, we take an in-depth look into the sort of information Azure Monitor can make available to us. We also take a look at the information that can be captured through Azure Workbooks, which is a welcome addition to Azure monitoring services.

Integrate and Configure Ticketing Systems with Development Team's Work Management System

00:03:23

Lesson Description:

At the end of this section, we look at how to integrate Azure Monitoring with third-party Service Management platforms using the IT Service Manager (ITSM) Connector. It's important to understand how Azure Monitor can integrate with external service desk providers. ITSM Connector documentation: https://docs.microsoft.com/en-us/azure/azure-monitor/platform/itsmc-overview#adding-the-it-service-management-connector-solution

Optimize Feedback Mechanisms

Analyze Alerts to Establish a Baseline

00:04:09

Lesson Description:

We start this final section by taking a further look at configuring Azure Alerts to understand how Alerts are put together and what needs to be configured. This helps us understand the options available to us through Azure Alerts.

Upcoming Lesson: Analyze Telemetry to Establish a Baseline

Lesson Description:

Next, we take a deeper look at the telemetry available to us through Azure Application Insights. Microsoft's syllabus focuses on the monitoring of Web Apps, so Application Insights is a vital tool for understanding.

Perform Live Site Reviews and Capture Feedback for System Outages

00:03:54

Lesson Description:

In this lesson, we discuss the DevOps philosophy and approach of Live Site Culture. This is an important strategy and technique that helped Microsoft's teams improve their applications. Microsoft Live Site documentation and seminar: https://docs.microsoft.com/en-us/azure/devops/learn/devops-at-microsoft/live-site-culture-and-reliability

Perform Ongoing Tuning to Reduce Meaningless or Non-actionable Alerts

00:03:56

Lesson Description:

Finally, as we finish this section, we look at ways and reasons to tune and reduce the number of alerts that can be received from Azure Monitoring and Alerts. This is important because too many alerts can cause important information to be missed amongst the 'noise'.

Course Wrap Up

Conclusion and Next Steps

00:04:19

Lesson Description:

In this lesson, we take a look back at the topics and tools covered in this course, and we also recommend some next steps and future courses that will help your Azure DevOps development. I enjoy chatting with people and helping with their studies, so please do feel free to reach out to me directly via Slack or in the community if you have any questions or thoughts on the course.Email: tim.lawless@linuxacademy.com Twitter: @tim_lawless LinkedIn: Tim-Lawless

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